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FAQs

Frequently Asked Questions

Get answers to common questions about our products, services, and community. If you have more inquiries, feel free to reach out to us.

Ordering Process

Ordering Process

Step 1: Browse Products

  • Visit our website and explore our curated selection of products. Use the search bar or browse by categories to find what you need.

Step 2: Select Items

  • Click on the product you are interested in to view detailed information. Select the desired quantity and any available options (e.g., size, color), then click "Add to Cart."

Step 3: Review Cart

  • Once you've added items to your cart, click on the shopping cart icon at the top right corner of the page. Review the items in your cart to ensure everything is correct. You can update quantities or remove items if needed.

Step 4: Proceed to Checkout

  • Click "Proceed to Checkout" to begin the checkout process. If you have an account, you can log in; otherwise, you can continue as a guest.

Step 5: Enter Shipping Information

  • Provide your shipping address and select your preferred shipping method. Ensure all details are accurate to avoid any delays.

Step 6: Payment Information

  • Choose your payment method and enter your payment details. We accept various payment options for your convenience.

Step 7: Review and Place Order

  • Review your order summary, including items, shipping, and payment details. If everything looks correct, click "Place Order" to complete your purchase.

Step 8: Order Confirmation

  • You will receive an order confirmation email with your order details and a tracking number once your order has shipped. Keep this email for your records.

Step 9: Track Your Order

  • Use the tracking number provided in your confirmation email to track the status of your shipment.

Step 10: Receive Your Order

  • Your order will be delivered to the provided shipping address. Enjoy your purchase and the transformative experience it brings!

Customer Support

Shipping Information

At Soul Ascension, we aim to deliver your order promptly and efficiently. Here’s what you need to know about our shipping process:

Processing Time

  • All orders are processed within 3 - 5 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Estimated delivery times will be provided at checkout based on your location and selected shipping method.

Shipment Confirmation & Order Tracking

  • You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

  • Soul Ascension is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

  • Soul Ascension is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim.

International Shipping

  • We currently offer international shipping to select countries. Shipping rates and delivery times for international orders will be calculated at checkout.

Contact Information

Returns and Refunds

Return/No Refund Policy

Introduction At Soul Ascension, we are dedicated to providing exceptional products and services that enrich your life. Our return policy is designed to ensure a smooth and straightforward process for our valued customers.

Returns

  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

  • Timeframe: You have 14 calendar days from the date you received your item to initiate a return.

  • Process: To start a return, please contact us at info@soulascension.net. Provide your receipt or proof of purchase.

No Refunds

  • Policy: All sales are final, and we do not offer refunds. We believe in the quality of our products and stand by them.

  • Exceptions: In cases where an item is defective or damaged upon receipt, please contact us immediately at info@soulascension.net, and we will provide further instructions for an exchange.

Exchanges

  • Eligibility: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@soulascension.net.

Exceptions

  • Non-returnable Items: Gift cards, downloadable software products, and sale items cannot be returned.

  • Damaged Items: If you receive a damaged or defective item, contact us immediately at info@soulascension.net, and we will provide further instructions.

Shipping

  • Return Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Information

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